Cancellation Policy
Customers agree to varying terms and conditions when ordering a ticket with different airlines. Airlines typically offer refund choices based on the booking category (Lite, Regular, or Flexi Plus).
Before authorizing the refund amount, the Regular, Lite, and Flexi options normally charge a predetermined fee or airfare costs (whichever is smaller). If applicable, they may also charge a convenience fee.
An rise in customer complaints about ticket refunds has prompted service providers to take necessary action. Some airlines and service providers have recently developed procedures outlining how to obtain a full refund for flight cancellations due to medical situations. The exact amount that an airline would refund on cancelled flight tickets, however, is fully determined by its terms and conditions.
